FAQs
Get the insights you need with quick answers to the most common questions about how Source can empower and elevate your business.
Is our data secure if we outsource to you?
Yes, we prioritize data security with stringent measures for all data, both online and offline. While we don’t process PPI or handle HIPAA or PCI-compliant data, we adhere to your data compliance policies. Contact us for more details.
How effective is communication with an office in the Philippines?
We ensure effective communication by prioritizing English skills. Employees pass fluency exams and receive ongoing training. Our team works your business hours and uses common communication tools like email, Skype, Slack, and Microsoft Teams.
What if there is a problem with the offshore team?
Our Philippines office has a reporting hierarchy for problem-solving. If issues persist, onshore U.S. account managers and C-level support are available. Contact information for support is provided in your contract.
What time zone do they work in?
Our team works in your business's time zone, aligning their hours with your operations to ensure seamless communication and timely task completion. The specific working hours are defined by your contract, ensuring availability when you need them.
Have additional questions?
Get in touch with us today and discover how we can tailor our services to meet your unique business needs.